Store + Shipping Policy

Store + Shipping Policy

Please make sure to keep your receipt.

Payment Options

All prices are listed in Canadian dollars. Urban Design Co. Ltd. Accepts Visa, MasterCard, AMEX and Interac Online. 

Taxes

Canadian Customers will be charged appropriate GST/HST.

Shipping Policy

At this time we only ship within Canada.

Local pick up is available & encouraged, as we love to meet our customers.

Most orders will ship out within 2 business days. As many of our items are custom, those items will not be shipped out until the item has been made. The estimated completion time will be listed on the product page. All items will ship together to save you, our customer, additional shipping fees. We do not ship items on Saturdays, Sundays or holidays.

*As we are a family run business, if our family has a vacation scheduled, we will prominently list it on our site as it will impact shipping times and consult availability.

Shipping fees are based on a combination of weight and box size. Shipping times are quoted in business days. We are unable to ship to P.O. Boxes.

A confirmation email will be sent once your order has been received, and again once your order has been shipped.

While we try to ensure all items are delivered on time, Urban Design Co. Ltd. cannot be held responsible for conditions beyond our control {ie: severe weather, service interruptions, shipping delays, etc} with the shipping carrier.

Shipping charges are non-refundable.